Agent Desk
AgentDesk is MSEG's no-code Al agent platform, designed to help organisations build, train, deploy, manage, and monitor Al agents powered by approved business knowledge. It enables teams to create multiple business-ready Al agents with controlled tools, governed knowledge sources, and client-aligned Azure deployment, supporting secure and scalable adoption across the organisation.
What is AgentDesk?
AgentDesk is a platform for creating and managing AI agents that are designed around real business roles, processes, and outcomes. It allows organisations to define an agent’s purpose, connect it to selected AI models, train its behaviour, attach approved knowledge sources, enable controlled tools, manage access, and deploy the agent to the right business channel. Unlike a simple chatbot, AgentDesk is designed to support business-specific agents that can operate across knowledge, documents, workflows, inboxes, reports, and internal or public-facing use cases. AgentDesk gives businesses a structured way to move from general AI experimentation to controlled AI agent adoption.
Create business AI agents with control, flexibility, and confidence
AgentDesk gives organisations a structured way to create, train, deploy, and manage AI agents without needing to start from code or build everything from scratch. It helps businesses move from general AI experimentation to controlled, business-ready agents that can support real operational work.
A platform built for business AI agents
AgentDesk is designed for organisations that want AI agents aligned to their own processes, knowledge, users, and operating model.
Create AI agents through a guided no-code setup experience. Define each agent’s purpose, type, behaviour, knowledge sources, tools, access, and deployment settings from one controlled platform.
Shape each agent around the way your organisation works. Configure its character, instructions, behaviour, tone, boundaries, and response style so it can support specific departments, workflows, teams, or business functions.
Connect agents to approved knowledge sources and selected tools so they can support business tasks within defined limits. This helps ensure agents operate with the right information and only use the capabilities assigned to them.
Deploy agents where they are needed across the business, including personal, shared, internal, or public-facing environments. Clients can create and train agents directly in AgentDesk, while MSEG can support advanced automation, API connections, integrations, workflow configuration, testing, and deployment.
How AgentDesk Works
AgentDesk provides a clear pathway for turning a business requirement into an AI agent that can be used in day-to-day operations. The process starts with understanding the role the agent needs to perform, then moves through configuration, connection, control, deployment, and ongoing improvement.
Define the agent’s role
Start by defining what the agent is responsible for, who it supports, and what business outcome it should help deliver.
Connect approved knowledge
Ground the agent in approved business content such as documents, policies, procedures, FAQs, websites, or operational knowledge.
Configure behaviour and controls
Shape how the agent behaves, responds, follows instructions, uses tools, and operates within defined business boundaries.
Deploy to the right channel
Publish the agent where it is needed — such as a website, internal workspace, client portal, inbox process, or business workflow.
Monitor and improve
Review how the agent is being used, identify gaps, and improve its instructions, knowledge, tools, and performance over time.
Designed for AI agents across business operations
AgentDesk supports AI agents across customer engagement, internal operations, knowledge management, document work, workflows, reporting, and technical support. Businesses can use AgentDesk to create agents that answer enquiries, capture information, support staff, handle shared inboxes, work with approved documents, generate content, assist with reporting, and support repeatable business processes. This allows AgentDesk to operate as more than an agent builder — it becomes a controlled platform for applying AI agents across practical areas of business work.
Workflow Orchestration Agent
Guide teams through repeatable workflows, coordinate process steps, and reduce delays caused by manual handovers or unclear task ownership.
Internal Knowledge Assistant
Help staff find answers from approved company documents, policies, procedures, FAQs, and internal knowledge sources.
Customer Support Agent
Support customer-facing teams by helping answer common questions, summarise enquiries, and guide support conversations with better consistency.
Discovery Agent
Collects business requirements, pain points, process details, and key information to support solution assessment.
Solution Design Agent
Help sales and account teams find product information, proposal content, client notes, follow-up guidance, and approved messaging faster.
Document Intelligence Agent
Make large document collections easier to search, understand, and use by allowing teams to ask questions and receive structured answers from trusted sources.
Technical Assistant
Supports technical users with troubleshooting, configuration guidance, documentation lookup, and implementation support.
Content Generation Agent
Creates draft emails, proposals, reports, policies, templates, and other business content using approved guidance.
Reporting Agent
Generates business reports, KPI summaries, activity updates, and operational insights from available information
Deployed into your Azure environment
AgentDesk is designed to be deployed into each client’s own Azure tenant, subscription, or resource group, giving organisations greater control over their platform environment, access permissions, operational data, and governance settings. This deployment model allows businesses to keep their AI agent platform aligned with their own cloud, identity, security, and compliance requirements, rather than relying only on a generic shared workspace model. MSEG can manage, configure, and support the AgentDesk environment through agreed access permissions, helping clients maintain control while still receiving expert setup, integration, and ongoing support.
How AgentDesk Is Different
General AI workspaces are useful for productivity, research, writing, analysis, and everyday assistance. AgentDesk is designed for organisations that want to create, control, and deploy AI agents for specific business roles, processes, knowledge sources, tools, and operating environments.
More than a general AI workspace
Instead of only giving users access to an AI assistant, AgentDesk allows organisations to configure multiple business agents, align them with approved knowledge, control what tools they can use, manage who can access them, and deploy them into public-facing or internal business environments. AgentDesk is not designed to replace general AI tools. It is designed to help organisations operationalise AI agents in a controlled, business-focused way.
Connect business documents, FAQs, policies, and process information so teams can access answers from one place.
Create focused AI agents for different departments, teams, or operational workflows.
Review conversations, improve responses, and monitor how agents are being used.
Support internal teams without losing control over security, accuracy, and governance.
Self-service where simple, MSEG-supported where advanced
AgentDesk allows businesses to create and train agents directly through the platform. When an agent requires advanced automation, API connections, system integrations, workflow design, or specialist configuration, MSEG can support the setup and delivery process.
Create agents with confidence
Clients can configure standard agents using AgentDesk’s guided setup, including agent purpose, behaviour, knowledge sources, tools, access, and deployment settings.
Request support when needed
When additional support is required, users can request a new agent, integration, automation, or service request directly through the platform.
Supported by MSEG expertise
MSEG can assist with agent design, prompt refinement, knowledge preparation, tool configuration, workflow setup, testing, deployment, and ongoing improvement.
Built for continuous improvement
After deployment, agents can be reviewed, updated, and improved over time as business needs, knowledge sources, workflows, and user expectations change.
Ready to create AI agents for your business?
AgentDesk gives your organisation a controlled way to create, train, deploy, and manage AI agents across business operations — so you can build the agents you need, configure them the way you want, and deploy them where your business needs them.